Below is our shipping policy, which outlines our shipping procedures, costs, and delivery times.

1. Shipping Locations

• We currently offer shipping across Canada. Unfortunately, we do not offer international shipping at this time.

• For orders outside of Ontario, please ensure to check the delivery options available for your region.

2. Processing Time

• Orders are processed within 1-3 business days from the date of purchase. Orders placed after 6:00 PM EST will be processed the following business day.

• You will receive an email notification once your order has shipped, including a tracking number (if available).

3. Shipping Costs

• Shipping costs are calculated at checkout based on the delivery address and the weight/size of the items ordered.

• Value of Order ($69.99 and up)	Value of Order ($69.99 and less)
  Free	$6.99 CAD

• Package Weight (2kg-15kg)	Package Weight (15kg-30kg)
  $15.99	$25.99

• We offer standard shipping rates. The shipping fee will be displayed before finalizing your purchase.

4. Delivery Time

• Standard shipping typically takes 3-7 business days, depending on the destination.

• Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, high demand, or shipping delays.

5. Shipping Partners

• We partner with trusted shipping carriers to ensure your order is delivered safely and promptly.

6. Order Tracking

• Once your order has been shipped, you will receive an email with tracking information (if applicable). You can use the tracking number to monitor the status of your delivery on the carrier’s website.

7. Shipping Delays

• While we strive to meet our delivery timelines, we are not responsible for delays caused by the shipping carrier, including issues like weather, customs delays, or other external factors. If there is an unexpected delay, please contact our customer service team for assistance.

8. Lost or Damaged Shipments

• If your order is lost or damaged during shipping, please contact us within 7 days of receiving your order.

• We will investigate the issue and work with the shipping carrier to resolve it. If necessary, we will issue a replacement or refund.

9. Incorrect Shipping Address

• Please ensure that the shipping address provided at checkout is correct. We are not responsible for delays or undelivered packages due to incorrect address information. If you realize an error in your shipping address after placing the order, please contact us immediately, and we will do our best to update it before shipment.

10. Contact Information

If you have any questions about your order or shipping, feel free to contact us Email: info@woodada.ca